Terms & Conditions

TERMS & CONDITIONS


1. The content of the pages of this website is for your general information and use only. It is subject to change without notice. By using this site, you agree to the terms of use. If you do not agree to these terms, you may not use this site.

2. Maison MacArthur and Maison & Mirrors reserve the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

3. The terms ‘Maison MacArthur’ ‘Maison & Mirrors’, ‘MM’, ‘us’ or ‘we’ refer to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

4. Intellectual property rights: unless otherwise stated, Maison MacArthur owns the intellectual property rights and material in the website. Subject to the licence below, all these intellectual property rights are reserved.

5. Licence to use the website: you may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below. You must not: republish material from this website (including republication on another website); sell, rent or otherwise sub-license material from the website; show any material from the website in public without our written consent; reproduce, duplicate, edit or otherwise modify, redistribute material, copy or otherwise exploit material on our website for a commercial purpose without our written consent.

6. Disclaimers and Limitations of warranties on Maison MacArthur: whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is updated at any specifically set frequency. Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an 'as is' basis with no warranty, and in particular, Maison MacArthur does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and / or the use of reasonable care and skill). Nothing in this disclaimer (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law. In the event that there is a pricing error on the website then Maison MacArthur will not be bound to honour any purchases made at that price. Price and availability information is subject to change without notice. Products purchased from Maison MacArthur and related services, which are provided by Maison MacArthur, are warranted in accordance with the law, and nothing herein is to be taken to exclude or restrict any rights, which applicable law grants to consumers in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Such warranties etc. are not enforceable against Maison MacArthur, but only against the person giving them. Maison MacArthur are retailers and not technical experts in the field of DIY or installation. All Maison MacArthur staff are instructed not to give any form of technical installation advice. If you have such query it should be directed to a suitably qualified professional. You agree that any advice given by a member of Maison MacArthur will not be relied upon without verification with a suitably qualified professional. Maison MacArthur accepts no responsibility for any damage caused by your reliance on any such advice. Except as provided above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are hereby excluded to the maximum extent permitted by law. Maison MacArthur accepts liability for any indirect or consequential loss if it arises from the negligence of Maison MacArthur, or of its servants and agents, up to a limit, in relation to any one event or series of events arising from a common cause, of ten thousand pounds (£10,000). Subject to this, our liability to you in relation to the use of our website or under or in connection with this disclaimer, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
- we, nor the creator of this website, nor the hosting service who serve this website, nor the registrar and manager of our domain names, shall be liable in any jurisdiction for any loss or damage of any nature;
- we, nor the creator of this website, nor the hosting service who serve this website, nor the registrar and manager of our domain names, shall be liable in any jurisdiction for any consequential, direct, indirect or special loss or damage;
- we, nor the creator of this website, nor the hosting service who serve this website, nor the registrar and manager of our domain names, shall be liable in any jurisdiction for any for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.

7. Variation: we may revise this disclaimer from time-to-time. The revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website. Please check this page regularly to ensure you are familiar with the current version.

8. Entire agreement: this disclaimer, together with our privacy policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

9. Law and jurisdiction: this disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

10. Contact details: to contact us please email info@maisonmacarthur.co.uk

Purchasing a Product

Customers can only purchase a product or a service by visiting the London Shop. We do not take orders online or over the telephone. This is due to the nature of the products which for most of them are not new. Customers can contact us about a special product that they have seen in the website and ask for more details or additional photos or ask to reserve it until they are able to come view it. The London Shop opens Mondays to Saturdays 9-7pm, Sundays 10-4pm.


Protecting Customers Security

To ensure that customers credit, debit, charge card or PayPal account are not being used without their consent, Maison MacArthur will validate name, address and other personal information supplied by them during the order process at the shop against appropriate third party databases. By accepting these terms and conditions customers consent to such checks being made. In performing these checks personal information provided by customers may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Customers can rest assured that this is done only to confirm their identity, that a credit check is not performed and that their credit rating will be unaffected. All information provided by customers is treated securely and strictly in accordance with the Data Protection Act 1998. Customers also agree that Maison MacArthur may use personal information provided by them in order to conduct appropriate anti fraud checks. Personal Information that customers provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.


Return Policy for the Antique and Vintage Furniture and other Home Accessories

These items are not new pieces and as such they can have character imperfections: cracks, stains, polish/paint marks and other age/materials related defects are normal and will not be accepted as faulty or returnable. All items as part of this range are sold as seen and as fit for the purpose that they are intended. The purchaser of those items agree that they are non-returnable and non-exchangeable.


Publication of Comments Online

Customers agree that Maison MacArthur can publish any comments that they send to us concerning the quality of our service or products on our website. Maison MacArthur may use their name and town of residence, but we will never publish their email address, telephone number, website address or street address. Maison MacArthur aims to exceed customer expectations as often as possible, however there may be rare occasions when a customer feels differently. If this is the case customers agree that before posting any negative comments on any website, newsgroup, blog or other online resource, they agree to write to our Customer Service team explaining the problem and allow us 14 days to investigate and resolve the problem and/or respond in writing. If customers are still unsatisfied then they agree to include the customer service reply in any online publication to provide any readers with a balanced view. Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.


Publication of Comments Online

Customers agree that Maison MacArthur can publish any comments that they send to us concerning the quality of our service or products on our website. Maison MacArthur may use their name and town of residence, but we will never publish their email address, telephone number, website address or street address. Maison MacArthur aims to exceed customer expectations as often as possible, however there may be rare occasions when a customer feels differently. If this is the case customers agree that before posting any negative comments on any website, newsgroup, blog or other online resource, they agree to write to our Customer Service team explaining the problem and allow us 14 days to investigate and resolve the problem and/or respond in writing. If customers are still unsatisfied then they agree to include the customer service reply in any online publication to provide any readers with a balanced view. Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.